How hard is managing staff?
Managing staff is hard
How hard is managing staff? I want to share some tips to help you build a successful team…
Time needs to be spent on your team and believe me when I say this is not time wasted.
Why do we need to build a team?
A well performing team, believe it or not, helps clients purchase more valuable products and services.
It is so easy to neglect team building and spending time here. I get it you have a business to run and clients to look after, right? However, there is a bigger picture here to look at.
If your staff do not communicate with one another you will not only miss sales opportunities. Believe me when I tell you it will even effect client experience and customer service.
Here are some tips to share with you to help build an effective team.
Share your business vision and mission
I am sure you have a vision for your business, right? If you don’t and are not sure what I mean. Have a look here.
A vision is usually:
- An image of what kind of clients you serve
- What services you offer
- What you’ll charge
All these things can be wrapped up in a couple sentences to describe your business’s overall vision.
The more you talk about t your vision, the more alive it comes.
This can help sure your staff understand how they can contribute to it.
Make it clear
Writing your vision down and sticking it on a wall!! This shows a clear and transparent vision.
This is a useful team building strategy because it helps your staff understand how their work contributes to an overall goal. If you are still unsure what I mean, have a think about:
- Your ideal client
- What services do they love getting from you?
- Summarise this mission in a couple sentences.
The importance of understanding personalities
Profiling staff personalities is a way to proactively help people understand one another. You may be thinking why and what is the point?
However, personality clashes is one of the biggest issues when it comes to a successful team.
You will have the ‘Chatty Cathy’s’, you know they story tellers. But, you will also have the more quiet people too. Believe it or not it is not one personality needed for a successful team and salon. We need both personality types, but both need to be able to work well together and this is where you come in.
Now do not get me wrong. There have been many times I feel this is like managing kids in a playground. However, it really is a must for a successful salon.
This doesn’t have to be complicated. Rather, it’s just a matter of answering a few questions. You could do this by asking your staff directly, or just thinking about how they interact with you, clients and one another.
You can use disc profiling here to find out and understand staff’s personality types
But think about your staff and how they communicate, what motivates them, what gets on their nerves, do they like everything to be orderly and planned, what are their favourite treatments?
This is very underrated and I know it is something i have let slip many times. However, this is key for everyone being on the same page and reminding staff how you want things to run.
It also improves morale!! This is key for motivating staff. Once a week is ideal.
Treat it like a check in, it does not have to be long but it is more important than you may be thinking it is. Why not try it!
Staff meetings don’t have to be the salon owner preaching, make them inclusive and an opportunity to brainstorm ideas.
Make sure you dedicate most of the time to what your staff have to say. Use a good portion of the time to give your staff the chance to share ideas, gripes, or anything else that is on their mind.
This helps to highlight ongoing issues in your salon, as well as make your staff feel heard.
One to one’s
Some people need a lot of mentoring and advice, particularly younger team members. More experienced people will not need as much one-on-one time.
Even if you just catch up for a coffee once a month, make one-on-one meetings a regular event.
They give you a chance to see how each staff member is going individually and also allow you to see and be aware of any training needs.
It’s also an opportunity for staff members to share things with you in private.
4 things to remember
- Have a Business vision and mission
- Profile personalities
- Schedule regular team meetings
- Have monthly one to one meetings, informal or formal
Ultimately this will lead to better profits, more sales and better customer service.
Lots of love
This is all said with love, I know many people have different opinions and that is absolutely fine.
If it doesn’t feel right, it probably isn’t.
Any questions, just ask… Why not arrange a fact finding call and see if we can generate some ideas of how to move your business forward.